Shipping and Handling Policy
We ship worldwide. Merchandise will usually be sent within 24-48 hours of payment and will take 1-3 business days for standard delivery anywhere within the United States. Standard International shipping will take 7-15 business days. Please note that MARSIA is not responsible for incorrect mailing addresses, lost/stolen packages or for any potential delays after item(s) has been sent as it is provided by the carrier and may vary with package origin and destination.
If signature confirmation is needed for your package, please select the shipping option that contains "Signature Required". This will require you to sign for your package. (U.S. Only)
For express delivery (1-2 business days - $49.95). Please note your order has to be placed before 8 AM PST for the order to go out the same day. If the order is made after it will ship the following business day. (U.S. Only)
Regularly priced items bought on SHOPMARSIA.com will gladly be accepted for a refund, store credit or exchange if the following requirements below are met.
Returned items must meet these requirements:
- Returned within 21 days of delivery/delivery attempt.
- In original packaging, unworn condition, free of make-up stains, tags still on and free of odor.
- Damaged items, incorrect items, or missing items must be reported within 24 hours of receiving your merchandise. Any reports after that will only be issued store credit.
Once your return request has been approved, item(s) MUST be received within:
- 7 (U.S) days / 14 (international) days or a 15% restocking fee will be deducted from the total amount of the refund.
- The above cannot extend beyond 21 days.
Non-returnable items include (refunds/exchanges/store credit not accepted): Formal gowns, sale, promotional, or discounted items, accessories, and undergarments including lingerie, swimwear and bodysuits. If any of the above mentioned items are returned, no refund or exchange will be processed. The customer will be responsible for any and all shipping charges that go into recovering the merchandise. Merchandise will be discarded after 30 days.
Unclaimed/Undeliverable returned packages: Packages that are unclaimed/undeliverable from the post office and returned back to MARSIA will be charged a 50% restocking fee, in addition to the original shipping cost deducted from the total amount of the refund, if within 21 days. Packages after the 21 day period will not be accepted.
Free shipping guidelines: Customers that receive free shipping as apart of their order being over $100, will have the original shipping cost deducted from the total amount of the refund, if the item(s) is returned.
Exchanges: Need to make an exchange? Due to our constant changing availability, we ask that you do the following: Place a new order of a replacement size, color or alternative item(s), and return the original item(s) to us for a refund.
Return Processing time: Once we have received your package, your return will be processed within 1-3 business days. You will be notified via email once your return has been processed. If you have requested a refund, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business days). Original shipping charges are non-refundable (even items that were shipped for free).
Store credit: All credits will be issued by coupon code. Online store credit can only be used at our website. We are unable to transfer this to another person or account. Any purchase amounts that exceed the value of the store credit or gift card will require an additional method of payment for remaining balance due.
Gift cards: Gift cards are non-refundable and never expire.
Start a return or exchange